Returns & Exchanges

At Freebird, we want you to love your glow, which is why we offer a 30-day satisfaction guarantee on all our beauty products. If a formula isn't right for your skin, we provide easy returns and exchanges to ensure your routine remains perfect.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your inbox; simply print it out and attach it to your original packaging.

• 3.
  Drop Off Package

  Hand over your return package to any authorized carrier location or schedule a pickup to get your items back to our warehouse.

• 4.
  Receive Refund or Credit

  After our team inspects the returned products, we will process your refund to the original payment method or issue a store credit within 5-7 business days.